That should people do it they have a conflict? ( Что

If people have a conflict they need to talk to each other. They should try to discuss their points of view and find the way to make them more similar .It means that they should find a compromise .But there are situations when conflict cant be solved that easy. For example, people can be in rage,  some moments can be crucial for them and so on. In such cases they will need a mediator. Mediator is a person, who can help them to understand each other. It seems to me that people cant live without conflicts, but they can decrease their amount. And its really not hard, they just need not only to hear, but to listen.