Помогите перевести текст:Most businessmen will agree that good news comes over

Помогите перевести текст:
Most businessmen will agree that good news comes over phone and bad news appears in their mail box. When you write a business letter you have to weight many aspects of the situation. You have to consider ways to organize your letter effectively and to maintain positive and productive customers relations.
A positive answer to an inquiry about a particular product might include such particulars as cost and availability. Also, there must be a range of products available or a process by which the product has to be purchased. In an effective conclusion to such a letter you should try to build a relationship that will lead to good feelings about your company and in some cases, future business. Saying no, which is always difficult in person, is easier in a letter. But when your company rejects a request made by a customer, you have to remember that future business and the companys image are on stake. The wording and approach have to be careful. A conclusion to such a letter should suggest a willingness on the part of the refuser to continue doing business with the reader ( the customer). A mild statement of regret or a sincere good will wish might be appropriate.