Помогите, пожалуйста написать текст по этому плану!!Буду очень признательна)) Some days

Помогите, пожалуйста написать текст по этому плану!!Буду очень признательна))
Some days ago you ordered a yellow woolen sweater, large size, and light blue jeans, medium size, in an Internet shop; however, when you got your order, you found out that there was a red woolen sweater, medium size, and light blue jeans, large size.
Write a letter of complaint to the manager of the shop:
say why you are writing;
complain about the order;
mention that you are extremely disappointed as you wanted to take those things on holiday with you;
ask for replacement of the items or a full refund.
Write a letter of at least 100 words.
Do not write any dates and addresses. Start your letter with:
Dear Sir or Madam,